Shipping Policy
🚚 Shipping Policy
1. Order Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Note: Processing times may be extended during high-volume periods, such as holidays or sales events. Any major delays will be communicated via email or a notice on our website.
2. Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
| Shipping Method | Estimated Delivery Time (After Processing) | Price |
| Standard Shipping | 7 - 10 business days | [Flat Rate 49] or Calculated at Checkout |
| Express/Priority Shipping | 2 - 5 business days | [Flat Rate 149] or Calculated at Checkout |
3. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 TO 48 hours for the tracking information to become available.
If you haven't received your order within 1 TO 2 days of receiving your shipping confirmation email, please contact us at [BIKESPAREMARKET@GMAIL.COM] with your name and order number, and we will look into it for you.
4. Shipping to P.O. Boxes
We Do ship to P.O. box addresses.
5. Missing, Stolen, or Damaged Packages
Shipping & Delivery — Damage / Fault Claim Policy
Purpose
This policy provides customers with clear instructions in case they receive a product that is faulty, damaged, or missing upon delivery, so that the claim can be quickly verified and a refund or replacement can be provided.
Scope
This policy applies to all online orders dispatched from our website/warehouse.
Customer Required Steps (Mandatory)
1.Unboxing Video Required
Immediately upon receiving the delivery, the customer must record a complete unboxing video.
The video must be recorded in landscape mode with clear audio. It should clearly show:
- The complete order packaging
- Parcel seal
- Courier/shipping label
- The first reveal of the product
2. Product Testing Video
If the product is an electronic or functional item, the customer must also provide a short testing video showing:
- The product being switched on
- A basic functionality check
3. Order Details Must Be Visible in the Video
The video must show the invoice, order ID, or delivery challan.
Alternatively, the customer may write the order ID on the screen and keep it visible during the video so that the video can be linked to the relevant order.
Time Limit
The unboxing video and complaint must be submitted to our support channel within 24 hours (1 day) from the date of delivery.
For cases involving visible external damage during transit, the customer must report the damage to the courier and submit photographs within 24 hours.
How to Submit Videos / Photos
Videos and photographs can be submitted through:
Support Email: BIKESPAREMARKET@GMAIL.COM
WhatsApp: +91 7715898925
Customers may also use the contact details provided on our website.
What Happens If the Item Is Found Faulty / Damaged?
If the customer has submitted the required videos and photographs and the complaint has been submitted within the specified time window, we will:
- Verify the claim using the submitted videos, photographs, and order records.
- If the fault or damage is confirmed, the customer will be given a choice between:
Refund, or
Replacement, subject to availability.
- Once a refund is initiated, the refund will be completed within 7 to 10 business days, depending on the payment method.
- For replacements, the applicable dispatch policy and expected lead time will be communicated to the customer.
Rejection Conditions
A claim may be rejected under the following circumstances:
- The customer does not provide the required unboxing video.
- The submitted evidence is insufficient, edited, or unclear.
- The order ID or packaging is not visible in the video/photos.
- The complaint is submitted beyond the allowed time window without a valid reason.
- The product damage is caused by misuse or accidental damage and is not related to delivery.
Additional Notes
- For courier transit damage, we may conduct an investigation with the courier partner. The customer must follow the courier partner's applicable reporting timeline.
- The company may conduct sampling or inspection to detect fraudulent claims. If fraud is found, legal action may be taken.
Contact & Support
Support Email: BIKESPAREMARKET@GMAIL.COM
WhatsApp: +91 7715898925
Phone: +91 7715898925